Contact Con Edison

If you smell gas or suspect a gas leak, leave the area and call 911. You can also report gas odors by calling

If you see a downed power line, keep your distance and call 911, or call

Let us know if you’re having trouble with your service, such as an outage or flickering lights. You can also see if an outage has been reported in your area.

In case of an emergency, or to have your service turned on or off, call 1-800-914-9112.

Call 811 a few days before you dig to avoid hitting underground pipes and equipment.

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If you haven’t already, sign up for an online account to manage your service, pay your bill, and get insights that could save you money.
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We’re here for you, 24/7.
1-800-752-6633

Telecommunications for the Deaf (TTY)
1-800-642-2308

If you’re still unsatisfied after talking to us, you can call the NYS Department of Public Service using one of the phone numbers listed on their website.

The following customer service walk-in centers are open Monday through Friday from 8:30 a.m. to 5 p.m. Please submit exact payments only.

Bronx: ­1775 Grand Concourse
Brooklyn: ­345 Jay Street at National Grid
Manhattan: 122 East 124th Street
Queens­: 89-67 162nd St. Jamaica at National Grid
Staten Island: 1140 Richmond Terrace
Westchester: At the Food Bazaar Supermarket, 1 Bogopa Plaza, Mount Vernon

If you prefer to write to us, include your account number and as much information as you can about the question or problem.

Con Edison
Cooper Station
P.O. Box 138
New York, NY 10276-0138

Send legal documentation to:
Consolidated Edison of New York, Inc.
Att. Law Department
4 Irving Place RM 1875
New York, NY 10003